Player Privacy Policy

This Privacy Policy explains how we collect, use and protect your personal information when you create an account or use services at Vegas Luck. We respect your privacy and set out below the types of data we hold, how we use it, who we may share it with and the choices and rights available to you.

Types of data we collect

We collect a range of information necessary to provide and improve our online casino services, to meet regulatory responsibilities and to keep accounts secure.

Personal data

This includes information you provide directly when registering or verifying your account - for example full name, date of birth, email address, home address, telephone number and copies of identity documents where required for verification.

Technical data

We collect device and connection information such as IP address, browser and operating system, device identifiers, location data derived from IP, and cookie identifiers. This helps us secure accounts, prevent fraud and improve the site experience.

Transactional and activity data

We record payment and transaction details (deposits, withdrawals, payment method), game and betting activity, session times and any communications with our support team. This information is used for account management, dispute handling and compliance with anti-money laundering rules.

How we use your information

We use personal data to operate your account, process payments, carry out identity checks, prevent fraud, comply with legal obligations and provide customer support. With your consent we may contact you about service updates and marketing - you can withdraw consent at any time.

Data protection practices

We protect personal information using appropriate technical and organisational measures, including encryption, secure access controls and regular security reviews. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain data for as long as necessary to fulfil the purposes described, to meet legal obligations and to resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, provide secure sessions and measure site performance. Third-party analytics and advertising partners may also set cookies. You can manage cookie settings in your browser and through our cookie banner where provided.

Your rights

You have certain rights in relation to your personal data, including the right to request access, correction, restriction or deletion of your information, and the right to object to or restrict processing in some circumstances. You can also request data portability where applicable. We will respond to valid requests in accordance with applicable law.

Access, correction and deletion

To exercise your rights or to request a copy of the personal data we hold, please contact our data team at [email protected]. For general account or support queries use [email protected]. We may ask for proof of identity before actioning certain requests to protect your account.

Information sharing and third parties

We may share information with payment processors, identity-verification providers, fraud prevention networks, analytics providers and regulatory or law enforcement bodies where required by law. All third parties are required to keep personal data secure and to use it only for the purposes agreed with us.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. Any significant changes will be posted on the site and, where appropriate, notified to you. Please check this page regularly for the latest version.